#14 Switching Off: Why Availability and Effectiveness are Mutually Exclusive

How Setting Boundaries can boost Leadership Impact for Tech Leaders

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1.0 Introduction

Ever wondered why some engineering leaders seem to effortlessly drive innovation, maintain high-performing teams, AND have a life outside work, while others are drowning in Slack notifications and emergency deployments?

The answer might shock you.

After working with hundreds of engineering leaders and being in the trenches myself, I've discovered something that'll flip your world upside down: The most impactful engineering leaders aren't the ones answering every Git pull request at 2 AM.

They're the ones who are INTENTIONAL about their involvement.

Let me share a story that'll change how you think about engineering leadership forever.

2.0 The Million Dollar Production Nightmare

Meet Sarah, the archetypal "always-on" engineering leader. Leading development for a high tech company, she prided herself on being available 24/7. Her Slack was always green. Every standup had her presence. The CEO loved her dedication.

Or so she thought.

Then came the application migration meltdown.

Her team had been working on it for months. Sarah was involved in almost EVERY decision. 

When the migration crashed spectacularly, causing revenue impacts, and a week of customer outages, the post-mortem revealed something that made her stomach drop:

The team had become so dependent on Sarah's technical input that they'd lost the confidence to make crucial decisions independently.

Her constant availability had created what could be called the Engineering Leadership Dependency Loop:

  • Team hits technical challenge

  • Team pings engineering leader immediately

  • Leader jumps in with solution

  • Team's design thinking atrophies

  • Dependency deepens

  • Repeat

Sound painfully familiar?

I see it frequently.

3.0 The Real Cost of being Always On

Here's what being constantly available is REALLY costing you:

3.1 Technical Vision

Every minute spent reviewing routine decisions is a minute NOT spent on technical strategy. I often see leaders spending 80% of their time on activities senior engineers should have handled.

3.2 Team Growth

When you're always available to debug production issues, your team stops developing critical incident response skills. They don't build the technical judgment needed to make architectural decisions.

3.3 Engineering Culture

Being constantly interrupted damages your ability to build a strong engineering culture. One board member told me, "It's hard to see someone as a technical visionary when they're always firefighting."

3.4 Innovation Bandwidth

Your brain needs space for strategic thinking. Research shows that constant context-switching reduces problem-solving capacity by up to 45%.

3.5 Personal Sustainability

The chronic stress of being always-on doesn't just affect you - it impacts your technical decision-making, your team relationships, and ultimately, your engineering leadership effectiveness…not to mention your personal life.

4.0 The Wake Up Call

Sarah's turning point came during the post-mortem on the failed application migration.

Her CEO's feedback cut deep: "You need to own our technical vision, not just the next three deployments."

It was time for Sarah to start leading in a new way, to adopt a mindset that's since helped dozens of engineering leaders, including myself, transform their impact.

5.0 The Engineering Leadership Scale Framework

Here's the kind of thinking that transformed Sarah's leadership (and can transform yours too):

5.1 Redefine Product Emergency

First, we need to break the addiction to constant firefighting. Here's the hard truth that'll sting: Most engineering "emergencies" aren't emergencies at all.

Create three clear categories:

🔥 True Emergencies (Complete service outages, security breaches, data loss)

⚠️ Urgent Issues (Performance degradation, non-critical bugs)

📋 Regular Engineering Work (Feature development, technical debt, code reviews)

Pro Tip: In my experience, a small percentage of escalations are TRUE emergencies. The rest? Usually poor system design or inadequate testing in disguise.

5.2 Building Your Personal Availability Architecture

Think of your availability like a well-designed API - it needs clear interfaces, rate limiting, and proper documentation.

That’s where the analogy ends…while APIs can be on all the time - YOU. CANT. 

Here's what worked for Sarah:

Deep Work Block (7-9 AM)

  • Uninterrupted architectural thinking

  • No Slack, no email, no standups, no drive by meetings, no interruptions

  • Intentional. Focused.  Work.

  • This ONE change increased her technical strategy output by 50%

Engineering Office Hours (11 AM & 3 PM)

  • Dedicated time for technical discussions

  • Teams batch their questions / issues

  • Develops senior engineers' decision-making muscles

Emergency Response Protocol

  • Clear on-call rotations

  • Documented incident response playbooks

  • Tech leads empowered to make critical decisions

6.0 Realigning Team Interactions

The toughest part? It's not setting boundaries - it's building a team culture that respects them.

Start with this message: "To help us scale our engineering organization, I'm implementing new collaboration protocols. Here's how we'll work together going forward..."

Key organizational upgrades:

  • Document architecture decision records 

  • Create technical decision frameworks

  • Implement regular reviews

  • Build strong technical mentorship channels

7.0 Breakthrough

When Sarah implemented this framework, something incredible happened:

Her team's technical capabilities SOARED

  • Architecture quality improved 

  • Production incidents dropped 

  • System design innovations accelerated

But here's the mind-blowing part...

Her INFLUENCE SKYROCKETED.

Leadership started viewing her differently.  She started being included in product strategy. Her peers started asking for her input.

Why? 

Because when you stop BEING-AVAILABLE-AS-A-SERVICE, you start making more effective decisions because you are being intentionally deliberate.

Being available 24x7 is one of the least deliberate and intentional things you could do.

Ready to transform your engineering leadership? 

Start by asking yourself questions - here are a few to get you started:

7.1 Audit Your Interruptions

  • When tracking your emergencies and slack messages, what percentage of your day is actually spent responding to "urgent" requests?

  • What criteria are you using to define "true urgency" - is it business impact, system stability, or something else?

  • Are there common knowledge gaps or documentation issues that lead to repeated urgent questions?

7.2 Design Your Engineering Framework

  • What is the optimal balance between focused work time and collaborative windows for  your team's productivity?

  • What are the core development principles that should guide all technical decisions in your organization?

  • How will you ensure guidelines remain relevant and updated as your technology stack evolves?

7.3 Build Cultural Buy-in

  • How can you articulate your technical vision in a way that resonates with both business and engineering stakeholders?

  • What specific behaviors and practices embody your ideal engineering culture?

  • How can you create feedback loops that people actually want to participate in rather than view as bureaucracy?

7.4 Measure and Iterate

  • How will you distinguish between vanity metrics and those that drive meaningful improvements?

  • What signals would indicate that a process needs refinement versus needing complete replacement?

  • How will you balance the desire for process stability with the need for continuous improvement?

8.0 Transformation

After a few short months of intentional, thoughtful, disciplined action:

  • Her team successfully recovered and completed the app migration

  • She led redesign of the company's application roadmap

  • And yes, she finally attended her kid's soccer games without without looking at her phone

The secret to extraordinary engineering leadership isn't reviewing more text messages or attending more stand-ups.

It's being STRATEGIC about where you spend your technical capital.

Ready to transform your engineering impact? Start with this ONE commitment:

Block out TWO HOURS tomorrow morning. No Slack. No GitHub. Not email.  Just technical vision work.

It's your first step toward breaking free from the always-on engineering trap.

Because your organization doesn't need another code reviewer.

It needs a technical visionary.

And that leader? They need space to architect the future.

Robert Castle 
Founder | DIGITAL LEADERSHIP EXCELLENCE

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